Our Multicultural Competency and Capability Framework strives to increase access to care for multicultural communities through inclusive and culturally safe health services.
Creating better health experiences
We know from research and feedback that multicultural communities can face significant barriers, to accessing health care including language, discrimination, stigma or lack of trust.
The Multicultural Competency and Capability Framework has been developed to support us on our journey to meet the social, cultural and linguistic needs of the multicultural communities that we serve.
The Framework provides a set of key principles for developing cultural competency, and standards with agreed actions to guide the design, development, implementation, and evaluation of cultural competency for our staff, commissioned service providers and primary care services.
The Framework is the outcome of consultation with our staff, multicultural communities, agencies and service providers on how we, along with our commissioned service providers and primary health care services can become more culturally competent. This can only be achieved by creating a culture of respecting and valuing cultural diversity.
Welcome to the multicultural Toolkit.
This Toolkit has been compiled based on consultation with our stakeholders and is to be used as guidance only.
It is at the discretion of users of the Toolkit to determine the suitability and currency of this Toolkit to meeting their needs.
Please note, this toolkit is reviewed and updated regularly.
If you wish to have resources added to this Toolkit, please contact us on email@example.com.
Visit WA Health for:
- Resources to support health services delivery
- Resources for health consumers
- Translated resources
- Diverse WA
Diverse WA is available free-of-charge to all WA public sector employees and local government staff. Western Australian based non-government organisations (NGO) and not-for-profit (NFP) organisations can read about access in FAQs then request access by emailing the Office of Multicultural Interests at firstname.lastname@example.org