Multicultural Competency
and Capability Framework

Our Multicultural Competency and Capability Framework strives to increase access to care for multicultural communities through inclusive and culturally safe health services. 

Creating better health experiences 

We know from research and feedback that multicultural communities can face significant barriers, to accessing health care including language, discrimination, stigma or lack of trust.

The Multicultural Competency and Capability Framework has been developed to support us on our journey to meet the social, cultural and linguistic needs of the multicultural communities that we serve.

The Framework provides a set of key principles for developing cultural competency, and standards with agreed actions to guide the design, development, implementation, and evaluation of cultural competency for our staff, commissioned service providers and primary care services.

Quick links:




The Framework is the outcome of consultation with our staff, multicultural communities, agencies and service providers on how we, along with our commissioned service providers and primary health care services can become more culturally competent. This can only be achieved by creating a culture of respecting and valuing cultural diversity.

Download the Framework


Welcome to the multicultural Toolkit.

This Toolkit has been compiled based on consultation with our stakeholders and is to be used as guidance only.

It is at the discretion of users of the Toolkit to determine the suitability and currency of this Toolkit to meeting their needs.

Toolkit Resources

Please note, this toolkit is reviewed and updated regularly.
If you wish to have resources added to this Toolkit, please contact us on

General health topics

Visit WA Health for:

  • Resources to support health services delivery 
  • Resources for health consumers 
  • Translated resources 

Find out more

Cancer resources
Sexual health resources
Parenting resources
Training and education
  • Diverse WA 
    Diverse WA is available free-of-charge to all WA public sector employees and local government staff. Western Australian based non-government organisations (NGO) and not-for-profit (NFP) organisations can read about access in FAQs then request access by emailing the Office of Multicultural Interests at 

Find out more about our Cultural Competency Frameworks:

LGBTIQA+ Equity and Inclusion Framework

Find out more

Aboriginal Cultural Competency
and Capability Framework

Find out more


While the Australian Government Department of Health and Aged Care has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.