De-escalation Skills

This course is designed to assist individuals to recognise when a person is becoming distressed or when their behaviour is escalating, and it provides a set of tools and strategies to respond in ways that are likely to result in positive outcomes.

Target Audience: This course is suitable for individuals and workers in a wide range of frontline and support service delivery roles.

Sometimes people respond to circumstances and triggers in ways that can be challenging for workers to manage. Often this is as a result of the person’s distress or frustration and can be exacerbated by environmental factors.

Workzone Building, 1 Nash Street, Perth, Wednesday 12 February 9AM-4:30PM

This course will support participants to:

  • Understanding of the impact escalation has on the brain and body and how that affects behaviour and reasoning
  • Increased knowledge of escalation curve, stages and triggers
  • Skill development using the 3-step model for de-escalation
  • Recognition of escalation in self, and knowledge of strategies to self-regulate

One of WAAMH’s most popular courses with community service organisations, local councils, government departments, and health services. This course blends theory and practice to prepare participants to carry out de-escalation across a variety of work environments.

Event Details

February 12 - February 12
09:00 AM - 04:30 PM
Health Professionals

Organizer Details

WAAMH - Western Australian Association for Mental Health

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