Performance Management Framework

Our Strategic Plan 2020-2023 articulates its commitment to continuously improving primary health care practice including a more structured and data driven approach to quality improvement; and sharing insights to support continuous improvement across the primary health care system.

In 2021, we engaged with stakeholders to identify the current processes for contract design and management; data collection and analysis; and reporting.

It was recognised that in the past, performance management processes may have been ad hoc, inconsistent, or administratively burdensome on commissioned service providers.

After consultation with consumers and providers, we developed and launched a new Performance Management Framework (PMF)  in 2022 that sets out our approach to measuring, monitoring, managing, and overseeing the performance of commissioned service providers.

We are working with commissioned service providers to implement the PMF with a target for all relevant service providers to be onboarded to the commissioned services reporting portal by July 2023.

The Portal enables our service providers to upload data and gives us the ability to review and analyse this data for greater visibility of how our service providers are performing.


Design workshops held in consultation with service providers, consumer advisory council and committees.

August 2021

Performance Management Framework developed.

January 2022

PMF Provider Reference Group meeting to gain insight and to test proposed timelines, identify and agree messaging and identify current barriers and enablers for implementation.

February 2022

Consultation with mental health providers as first cohort to adopt enhanced PMF reporting approach.

April 2022

Commissioned Services Reporting Portal (CSRP) launches with pilot chronic conditions providers introduced to the reporting tool.

January 2023

AOD and chronic conditions service providers letter and pre consultation questionnaire sent to inform PMF roll out and contracting updates.

March 2023

Onwards consultation with chronic conditions and AOD providers as second cohort to adopt enhanced PMF reporting approach.

April 2023

Onwards Commissioned Services Reporting Portal (CSRP) system consultation for chronic conditions and AOD providers introduced to the reporting tool.

July 2023

PMF and CSRP launch 1 July 2023.

Performance Management Framework

Our Commissioned Services Team invited all mental health providers to attend a briefing session to present the finalised Performance Management Framework (PMF).

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Session Recordings

Mental health providers PMF Briefing  – 17 February 2022

Our Commissioned Services Team invited all mental health providers to attend a briefing session to present the finalised WAPHA Performance Management Framework (PMF).

Access the session recording here and slide deck.

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