WA Primary Health Alliance is committed to continuously improving primary health care through commissioning services based on the needs of the community and connecting services to simplify the health care system.
As WAPHA’s commissioning approach continues to mature, the Performance Management Framework has been updated to better reflect how we work with commissioned service providers to deliver high quality, effective and sustainable services across Western Australia.
The Performance Management Framework sets out a consistent and streamlined approach to measuring, monitoring, and evaluating commissioned activities.
Aligned to the quintuple aim, and taking a balance scorecard approach, the Performance Management Framework supports commissioned service providers to gain insights from data to continually improve the delivery of safe, high quality and reliable care.
The updated Performance Management Framework promotes collaboration between WAPHA and commissioned service providers through regular, transparent communication, early support and shared contribution to quality improvement of services.
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The updated Performance Management Framework is a more concise framework document. It prioritises the most important performance management information that is most relevant for stakeholders. Commitments and responsibilities which are highlighted in the framework have been reviewed and updated to reflect current practice, maintaining an approach that is simultaneously realistic, ambitious and aspirational. Additional changes to the PMF include:
- Consistency for service providers: PMF is designed to apply to all commissioned services. This ensures a unified approach to performance management across WAPHA’s portfolio and a more consistent experience for service providers.
- Simplified reporting indicator metrics: Detail pertaining to program data sets has been removed from the PMF and will instead be available in the contract package and through program-specific resources.
- A new principle of Scalability ensures fair, proportionate application of expectations and resources.
- Clear performance expectations: Service agreements and tender documents will articulate specific performance indicators, targets, and activity requirements, aligned to WAPHA’s strategic objectives and the Quintuple Aim for health care improvement.
- The suite of indicators and targets used to evaluate performance will be informed by service provider feedback and will continue to evolve as activities are shaped in response to local need.
- There is inclusion or enhancement of topics identified as important to internal stakeholders and service providers, such as qualitative performance measures and responses to good performance.
- Balanced measurement: Both quantitative (e.g., KPIs, activity data) and qualitative (e.g., quality of care, stakeholder feedback) measures are used to assess performance.
- Collaborative management: Performance is managed through a partnership approach, with regular meetings, transparent processes, joint accountability and problem-solving between WAPHA and service providers.
- Continuous review: Performance measures and targets will be periodically reviewed to ensure ongoing alignment with strategic objectives and to drive service improvement.
The Commissioned Services Reporting Portal enables commissioned service providers to input, view and gain valuable insights into service delivery and client outcomes based on data required to be reported to WAPHA.
Part of WAPHA’s ongoing commitment to digital transformation and best practice, the Portal supports the Performance Management Framework by streamlining data sharing and reports.
- Commissioned Services Reporting Portal – Onboarding and offboarding guide
- Reporting into the Commissioned Services Reporting Portal
