Performance Management Framework

Our Strategic Plan articulates our commitment to continuously improving primary health care practice including a more structured and data driven approach to quality improvement; and sharing insights to support continuous improvement across the primary health care system.

In 2021, we engaged with stakeholders to identify the current processes for contract design and management, data collection and analysis, and reporting.

It was recognised that in the past, performance management processes may have been ad hoc, inconsistent, or administratively burdensome on commissioned service providers.

After consultation with consumers and providers, we developed and launched a new Performance Management Framework (PMF)  in 2022 that sets out our approach to measuring, monitoring, managing, and overseeing the performance of commissioned service providers.

Commissioned Services Reporting Portal

Service providers are an essential part of the local health system and deliver a range of treatment and screening services. Underpinning our work and that of our service providers, the Performance Management Framework (PMF) and Commissioned Services Reporting Portal (Portal) are tools to support them to deliver safe, high-quality, and reliable care whilst also giving us better oversight of data, provider performance and patient outcomes. 

The Portal supports the implementation of the PMF by streamlining data sharing and providing reports that we and our service providers can use to work together to enhance patient experience and continually improve primary care.

The focus for us is on building capacity and capability among our service providers, working collaboratively with them, providing opportunities for them to connect with each other, and discussing new approaches and best practice, sharing learnings (including variation across services), knowledge and experience, and problem solving.

In 2022 WAPHA piloted the first stage of the Reporting Portal with a small group of chronic conditions Providers and are using valuable learnings from the pilot to improve the Reporting Portal user interface and update the system to align with our PMF.

The Portal went live on 11 July 2023.



Design workshops held in consultation with service providers, consumer advisory council and committees.

August 2021

Performance Management Framework developed.

January 2022

PMF Provider Reference Group meeting to gain insight and to test proposed timelines, identify and agree messaging and identify current barriers and enablers for implementation.

February 2022

Consultation with mental health providers as first cohort to adopt enhanced PMF reporting approach.

April 2022

Commissioned Services Reporting Portal launches with pilot chronic conditions providers introduced to the reporting tool.

January 2023

AOD and chronic conditions service providers letter and pre consultation questionnaire sent to inform PMF roll out and contracting updates.

March 2023

Onwards consultation with chronic conditions and AOD providers as second cohort to adopt enhanced PMF reporting approach.

April 2023

Onwards Commissioned Services Reporting Portal system consultation for chronic conditions and AOD providers introduced to the reporting tool.

July 2023

CSRP launched 11 July 2023.

Performance Management Framework

Our Commissioned services team invited all mental health providers to attend a briefing session to present the finalised Performance Management Framework (PMF).

Latest News

New reporting portal brings data into focus

17 Oct 2022

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Digital transformation driving continuous improvement

27 March 2023

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