The MH Connext care management program commenced in July 2017 and is available for Perth Metro located general practice patients. MHConnext is a free mental health nursing case management program provided during business hours for between three to six months. The Mental Health Nurses will work to support and meet your patient’s needs as part of their Mental Health Treatment/Care Plan (MHTP). It does not provide psychological interventions and can be in addition to other psychological treatment (for example Better Access).
Inclusion Criteria:
- are 18 years and over
- have significant clinical mental health symptoms that impact on functioning (social, personal, family, or occupational)
- have a Mental Health Treatment Plan
- want case management appointments by phone or by face-to-face in a Perth location of their choice
- being managed in primary care by a General Practitioner
- have one or more:
- Co-existing conditions such as chronic conditions
- Multiple social stressors such as housing, finances/Centrelink, social support
- Alcohol and other drug support (including harm minimisation)
Exclusion Criteria:
- In crisis or at imminent risk of suicide/self-harm
- need an urgent admission or referral to Assessment Treatment Team (ATT)
- Managed by tertiary/state mental health services
- Mild mental health conditions only
MHConnext is not a crisis service and operates during business hours (Monday-Friday 9:00 – 5:00pm)
Referral forms
 Download here (PDF) |
 Download here [docx] |
Download here [rtf] |
The referral form above is to be completed by GPs in the Perth metropolitan area to refer patients with severe and complex mental illness to case management services.
Case management (telephone)
To refer people to MH Connext telephone case management, please sign and submit the completed form via fax on 1800 532 012. If you would like to discuss any aspects of the referral process, you can phone 1800 532 012 or email MH.Connext@medibankhealth.com.au
Case management (face-to-face)
To refer people to MH Connext face-to-face case management please sign and submit the completed form via fax to (08) 9258 3090 or email it to MH.Connext@rw.org.au. If you would like to discuss any aspects of the referral process, you can phone (08) 9350 8800 or email MH.Connext@rw.org.au
Next Steps in the Referral Process:
1. Send both documents:
i. the completed Referral Form and
ii. Mental Health Treatment / Care Plan
to either:
a. Telephone Case Management – fax on 1800 532 012
b. Face-to-face Case Management – fax on (08) 9258 3090
2. MHConnext Case Manager will send a referral receipt to the GP within 24 hours of fax/secure message received
3. MHConnext Case Manager will phone your referred patient within one business of referral receipt
4. If the MHConnext Case Manager is unable to contact your referred patient within the one business day, MHConnext will notify you and continue to phone your referred patient.
Frequently asked questions
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.
Case management is a way of supporting the high-level needs of patients, by providing a consistent point of contact and connections to other support services. Once a patient is referred to the program, a regular case manager will keep the patient well informed, motivated and committed to their mental health plan. Depending on the patient’s needs, MH Connext providers will be able to deliver brief care intervention for the patient, to reduce the risk of relapse and support their path to recovery.