Commissioned Service Provider
Useful Resources

Information and Resources for Commissioned Service Providers

Public Health Information

  • WA Government Pandemic Plan
    The updated WA Government Pandemic Plan outlines the WA Government’s whole of government plan for protecting the community and minimising the impact of a pandemic on Western Australia.
  • WA COVID 19 Clinics
    Provides information on the opening hours and locations of WA’s existing COVID-19 clinics.
  • WA COVID-19 Daily Snapshot
    Provides information on the latest COVID-19 statistics for WA. This includes the number of tests, number of confirmed cases and number of deaths.

Trusted Information Sources

Telehealth resources

  • MindSpot Guide to Telehealth
    A fact sheet designed to support mental health professionals to learn to safely and effectively use telephone and video technology to deliver mental health services.

      Remote working resources

                Clinical Information and Resources

                HealthPathways WA

                  Personal Protective Equipment (PPE)

                  Looking after your mental health

                  • Life in Mind – COVID-19 mental health support
                    A comprehensive list of resources developed by those in the suicide prevention and mental health sectors to support community during this time. 
                  • BeyondBlue – Looking after your mental health during the COVID-19 outbreak
                    Coronavirus mental wellbeing support service that is regularly updated with information, advice and strategies to help you manage your wellbeing and mental health during this time.
                  • 10 tips for coping with infectious diseases 
                    Fact sheet describing practical psychological skills to help community cope with anxiety and worry about infectious diseases.
                  • Head to Health
                    Provides links to trusted Australian online and phone supports, resources and treatment options.
                  • Lifeline
                    Service that supports Western Australians as it aims to prevent suicide, support people in crisis and create equal opportunities for emotional wellbeing.
                  • PORTS
                    Provides services including expert assessment and treatment of those who have symptoms of anxiety, depression, or substance use problems, effective telephone and online treatments, referrals to face-to-face treatment.
                  • COVID-19 Mental Health and Wellbeing Messaging Communication Guidelines
                    Using existing resources, NMHC have put together some guiding principles that may be helpful in framing relevant communications with your stakeholders, as well as considerations when discussing the potential mental health impacts of COVID-19.
                  • ICLA Launch of eFriend Briefing pack
                    eFriend is a free virtual, planned peer support service for any Australian aged 18 and over, who is experiencing lonliness, anxiety, trauma or mental health issues and needs someone to listen.
                  • Understanding the People Impact of COVID-19
                    The impact of COVID-19 is affecting how organizations address immediate as well as strategic people issues. These checklists are designed to start the thinking processes as well as check that “all the bases are being covered.”

                  Practical information and printable resources



                        • Shelter WA advice on COVID-19
                          Information and links for the social and affordable housing and homelessness sector in Western Australia relating to COVID-19.

                        Aboriginal Health

                        Media links

                        • ABC Coronacast podcast
                          Podcast that helps to answer questions about COVID-19. The hosts break down the latest news and research to help you understand how the world is living through this pandemic. 

                        Multilingual resources

                        Infection Control and Pandemic Management Guidelines

                        Contingency Planning Resources

                        Your organisation needs to develop a plan, based on the kind of services you deliver and the way you interact with service users, other agencies and the public.

                        Here are some examples generously shared by Ruah and Anglicare WA:

                        Please let us know if you have a resource you are willing to share by emailing

                        Provider checklist

                        Additional help and assistance:

                        Confidential, 24/7 online and telephone assistance is available for your patients on the following:

                        COVID-19 Information Homepage

                        Frequently Asked Questions


                        While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.