COVID-19 information & resources for service providers

COVID-19 information and resources to help you support your staff and continue to deliver services.

You can also view our Frequently Asked Questions and submit a query here.


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Can you help us increase COVID-19 vaccination rates in people who are high risk?

Are you providing services to people who are:

  • Experiencing homelessness/street present
  • Without a Medicare card or who are ineligible for Medicare
  • Culturally, ethnically and linguistically diverse
  • Asylum seekers and refugees.

If so, this initiative, funded by the Australian Government, might be useful to your organisation and clients.

WA Primary Health Alliance can provide small amounts of funding to organisations who are able to help work with vulnerable people to get vaccinated. This may include activities including:

  • Pre-engagement activities such as talking/yarning about vaccination including providing information and support for people with concerns
  • Transport/travel costs associated with assisting people to attend vaccine clinics (including state-run clinics, pop-ups, GPs, GP respiratory clinics or pharmacies)
  • Costs associated with hosting a pop-up clinic including promotion, catering, small asset purchases (less than $500)
  • Staffing support including administration, clinical staff and other staff involved in engagement activities focused on vaccination.

The guidelines are flexible enough that a discussion with service providers focusing on supporting this target group are welcome before any submissions are received. Discussions can also cover the application process and reporting that would be required from any successful organisations.

For more information, contact our  Vulnerable Populations Vaccination team via

Read more updates in the latest Living with COVID edition of Service Provider Connect.

Planning for Response & Recovery

Additional help and assistance:

Confidential, 24/7 online and telephone assistance is available for your patients on the following:

Frequently Asked Questions and Feedback

Caring for COVID-19 Positive People in your region


While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.