Monitoring progress towards objectives requires the second building block: data systems that track clinical (eg, cancer screening and diabetes management), operational (continuity of care and access), and patients experience metrics. Performance measures are often drilled down to each clinician and care team and are regularly shared with the entire staff to stimulate and evaluate improvement. Data charts may be displayed in prominent locations on the walls of the practice and performance data are discussed in team meetings.
Bodenheimer, T., Ghorob, A., Willard-Grace, R. & Grumbach, K. (2014).
The 10 building Blocks of High Performing Primary Care.
Annals of Family Medicine, 12(2), 166-171.