Continuity of care is associated with improved preventive and chronic care, greater patients and clinician experience, and lower cost. To achieve continuity requires empanelment (block 3 – patient registration), which links each patients to a clinician and team. High-performing practices measure continuity for each clinician and achieve continuity goals of 75% to 85%. Reaching these goals requires the front desk staff to encourage patients to see the clinician to whom they are empanelled.


Bodenheimer, T., Ghorob, A., Willard-Grace, R. & Grumbach, K. (2014).
The 10 building Blocks of High Performing Primary Care.
Annals of Family Medicine, 12(2), 166-171.