WA Primary Health Alliance supports your right to make a compliment or complaint, express a concern or provide feedback about our work.
We value your feedback as it provides information about your needs and expectations and allows us to address this to ensure we can continue to deliver on our mission to improve health equity for all Western Australians.
We will work with you to address concerns and resolve issues.
Feedback is to be submitted in writing and addressed to the company’s secretary, via email;
Or by mail to
WA Primary Health Alliance
PO Box 591
Belmont WA 6984
You can expect an acknowledgement within two (2) working days from receipt of your feedback. Our target is to resolve all complaints within ten (10) working days.
However, if the matter needs more investigation it may take longer. We will keep you informed of the progress of your complaint during this time.
All complaints will be treated confidentially and equitably.
If you would like more information on how and where to direct any concerns you may have in relation to the PHN Program, please visit the PHN website.