WAPHA and the WA PHNs are committed to developing open, accountable and respectful relationships with the diversity of stakeholders in primary health. WAPHA has a range of formal and informal networks to facilitate stakeholder relationships. These include PHN committee structures as well as forums and focus groups to inform specific aspects of our work.

WAPHA and the WA PHNs welcome the opportunity to make new connections with the stakeholders in primary health and encourages ongoing online conversation through Primary Health Exchange.

Engagement example – Alcohol and Drug Consumer Peak Think Tank 20th February 2018 at the Platform

David Shakespeare (Advisory Group) and Jim Caine (Welcome to Country)

David Shakespeare (Advisory Group) and Jim Caine (Welcome to Country)

On 20th February 2018, 60 people took part in a Think Tank to explore the establishment of an Alcohol and Drug Consumer Peak.

The session was developed and delivered by members of the Transitional Alcohol and Drug Advisory Group with support from an independent facilitator.

Jim Caine provided a poignant Welcome to Country which helped set to tone for what was an incredibly inspiring, engaging and collaborative session.

Joel Levin (Facilitator)

Participants explored the purpose, values and priority areas of focus for a Consumer Peak, as well as the pros and cons of various structures. There was unanimous agreement on the need for a group of this kind to be established and strong enthusiasm from participants to be involved in further development.

Of those in attendance, 55 identified as having been a consumer of some type of alcohol and drug service, and 4 were representatives of various peak bodies and/or service providers.

Based on the feedback, the Transitional Advisory Group are now in the process of identifying and developing a plan for their next steps.

 

Stakeholder Framework

To guide engagement with stakeholders WAPHA has adopted the Australian Department of Health’s Stakeholder Engagement Principles (DoH Stakeholder Engagement Framework 2005).

These, together with the International Association of Public Participation Core Values, underpin WAPHA and the WA PHNs Engagement Framework.

Stakeholder Engagement Principles:

Purposeful

We begin every engagement with a clear understanding of what we want to achieve.

  • While our engagement will be driven by our strategic priorities, we must be aware of our stakeholders’ objectives, environment, expertise and level of influence.
  • When we know why we need to engage and we agree on what success looks like, it is easier to conduct focused and meaningful engagement.
  • By planning our communication and managing expectations, we aim to build lasting goodwill with stakeholders participating in the process and develop an understanding about their capacity to engage.

Inclusive

We identify relevant stakeholders and make it easier for them to engage.

  • We identify and enable the participation of those people and organisations who contribute to, influence, or are affected by our work.  This includes those that may be harder to reach for reasons such as language, culture or mobility.
  • We provide our stakeholders with the information they need to participate in a meaningful way.

Timely

We involve stakeholders from the start and agree on when and how to engage.

  • We will clearly identify and explain the engagement process, and negotiate with stakeholders, where possible, as to timelines.
  • This includes meeting schedules, and response times for information requests or feedback.

Transparent

We are open and honest in our engagement and set clear expectations.

  • We will provide information so stakeholders can participate in a meaningful way and will foster a culture of sharing ideas.
  • We will clearly identify and explain the engagement process, the role of stakeholders in the engagement process, and communicate how their input will inform the project.

Respectful

We acknowledge and respect the expertise, perspective, and needs of stakeholders.

  • We understand that engagement is a two-way process.  We take care to be open to alternative views and to listen as well as speak.
  • We respect our stakeholders’ expertise and appreciate the benefits of mutual learning.
  • We recognise the different communication needs and preferences of stakeholders and endeavour to meet these.